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Client Perspectives

Frito Lay

Teri Costello

"I'm just amazed at how much more time I have to do the things I want to do by using this system. My first goal was to empty my e-mail inbox every day. It is so liberating to not have 5,200 e-mails staring back at me. Because it was liberating, it was a little difficult not to get back into the addiction of answering e-mails as they came in, but I forced myself to only check them every hour. Now I'm down to 3 scheduled times per day and it feels great! My second goal was to get organized in Outlook. I got my objectives ironed out and entered and tweaked my baseline calendar. I love having goals broken down to the SNA level because they seem easy to do. Plus, I get such a sense of accomplishment now that I can see the things I'm getting done each week. My next goal is to really get in the habit of using the PASS model. I'm getting better at it, now that I'm slowing down. I swear the number of e-mails I'm getting has already decreased because I'm becoming more effective with my communication. I'm so excited about the program that it's rubbing off on my co-workers. My boss and two others are signed up for a class and our director is looking into how it can be done as a group education instead of one by one. This is really life changing if you are open to it!"