Product Support
TBYL 4Outlook Add-In
Frequently Asked Questions
The TBYL 4Outlook Add-in contains an easy to use help file describing how to use its many features and benefits. For more information on how to incorporate McGhee’s methodology into your work day, be sure to check the help drop down menu for special built-in coaching chapters.
Compatibility
What version of Outlook does this software work with?
This product is compatible with the following versions of Microsoft Office Outlook: Outlook 2010 (32 bit version), 2007, Outlook 2003 and Outlook 2002 (XP). The new single installation file supports all of the above versions of Outlook.
Installation and Registration
Where are the instructions on how to download and install the add-in onto my computer?
The complete instructions and unlock code will be in your receipt e-mail that you will receive after purchase. Be sure to check your Junk Mail folder for your confirmation should it not come directly to your inbox. You may also view the installation instructions and download the software again by clicking here.
How long do I have to download the add-in after I complete the purchase?
As long as you want; your unlock code will continue to work until we come out with a major new release. If that happens, you will be given the opportunity to purchase a new unlock code at a discounted price.
I installed your add-in and it doesn’t appear when I load Outlook?
Please restart your computer and then start Outlook. If the add-ins still does not appear inside Outlook then: There are two possible reasons for this.
1. The install was not carried out successfully or
2. Outlook has accidentally disabled the add-in.
Please follow the instructions below to check if the add-in has been disabled (and to enable it again).
If you are using Outlook 2010, start Outlook and reactivate by doing the following:
1. On the main menu select File > Options
2. Select the Add-Ins option from the left panel
3. From the Manage drop-down on the bottom of the form select Disabled Items
4. On the form that appears, select the add-in (TBYL) from the list, and click Enable
If you are using Outlook 2007, start Outlook and reactivate by doing the following:
1. On the main menu select Help > Disabled Items
2. Select the add-in from the list, and click Enable.
If you are using Outlook XP/2003, start Outlook and reactivate by doing the following:
1. On the main menu select Help > About Microsoft Outlook
2. Click Disabled Items button, select the add-in from the list, and click Enable.
If this above does not work, we recommend that you install the add-in again. You may also wish to download the latest version of the add-in from our website:
http://mcgheepro.com/products/software-tbyl-4outlook-add-in
How do I transfer the add-in from my old computer to my new computer?
To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.
To deactivate:
TBYL menu.
About MPS Take Back Your Life! 4Outlook
Click the Deactivate button to deactivate.
You will now be able to activate the TBYL add-in on another computer.
When I enter the name and the unlock code it tells me “Registration Unsuccessful.” What do I do?
We have found that registration fails due to the following reason:
(the unlock code is case sensitive and sometimes users accidentally enter extra spaces at the end).
Ensure that the name and unlock code is typed exactly as shown in your original e-mail. Pay particular attention to spaces and capital letters.
Also, try to type it in instead of cutting and pasting. On some computers, we have found that pasting adds hidden characters.
Very occasionally, the following may also create problems:
When typing in the numbers using the keypad, the numbers are sometimes interpreted as different characters and it will not be accepted, although it may look right to you.
How can I download and register the add-in?
Click on the link below if you want to download the add-in:
http://mcgheepro.com/products/software-tbyl-4outlook-add-in
The add-in that you have downloaded is a full-version but has trial restrictions. The restrictions will be removed once you unlock the program using the registered name and Unlock code provided in the confirmation e-mail upon the purchase of the add-in.
To install and register:
1. Ensure Microsoft Outlook and Microsoft Word is closed.
Press Ctrl+Shift+Esc to open Task Manager.
Click on the Processes Tab.
WINWORD.EXE
Double click the executable to start installation. Follow on screen instructions to install the TBYL add-in.
2. Open Outlook. The Register TBYL screen will show up.
3. Select the register tab on this screen. Enter the Registered Name and Unlock code exactly as you received and click OK.
You will now have a fully functional version of the TBYL add-in.
When I try to use the add-in after installing, I get the following error “Error:RedemptionCleanup - tbylRedemption not registered. ActiveX component can't create object”. What can I do to solve this?
The TBYL add-in is not installed properly.
Ensure Microsoft Outlook and Microsoft Word is closed properly.
Uninstall TBYL.
Install again.
To uninstall:
Ensure Microsoft Outlook and Microsoft Word is closed.
Press Ctrl+Shift+Esc to open Task Manager. Click on the Processes Tab.
End processes with the names OUTLOOK.EXE and WINWORD.EXE
Go to Start -> Control Panel -> Add or Remove Programs
Select MPS TBYL and click Remove.
Remove any synchronizing devices from your computer, for example PDA's
because this can affect the installation process for MPS TBYL.
Ensure that you restart your PC now.
Once restarted, download and install the TBYL add-in
Please click on the link below to download the software:
http://mcgheepro.com/products/software-tbyl-4outlook-add-in
To install:
Ensure Microsoft Outlook and Microsoft Word is closed.
Press Ctrl+Shift+Esc to open Task Manager. Click on the Processes Tab.
End processes with the names OUTLOOK.EXE and WINWORD.EXE
Now install the downloaded version.
Now use the TBYL add-in. Please check now if this made any difference.
How can I install the add-in on another user account on the same computer?
Method 1
Install the add-in from administrator account.
The user can login from the user account and use TBYL after following the instructions below:
Go to the location where TBYL is installed.
The default path is: C:\Program Files\MPS TBYL 4Outlook
Inside this folder there is a registry file named "tbyl_reg". When shown with extension it appears as "tbyl_reg.reg".
Please double click on it and run this file. Click "ok" on the message box you get.
Restart outlook and check to see if the toolbar shows up.
Method 2
If the above still does not work, then:
Give the user in the second profile Administrator privileges.
Reboot the system to let the change in administrator status take effect. This will give that login rights to carry out installation. This can be done from the Control Panel (User Accounts).
Then do the installation in this second profile.
Once the TBYL has been installed under that profile, check to see if the toolbar shows up.
If it does, you can then change user back to current security level.
I cannot activate the add-in using the “Auto-Activate through Internet” method, why?
You can use an alternative activation method.
It appears that you are not able to use the automatic online activation because your network is blocking it. You can use the manual activation process which consists of three main steps.
GET YOUR MACHINE CODE FROM THE TBYL SOFTWARE
Open Microsoft Outlook
Click the TBYL menu -> select About MPS TBYL.
Click the Activate tab to get the activation screen.
You will see the machine code on this screen, the third field from the top labeled "Machine Code".
GET YOUR ACTIVATION CODE FROM OUR WEBSITE
http://www.addins4Outlook.com/activate.asp
Enter all the details on the activation page and click on Activate to obtain your activation code.
ENTER THE ACTIVATION CODE BACK INTO THE SOFTWARE.
Once activation code is obtained, go back to the activation screen in Outlook.
Select the second activation method and fill in the activation code and click OK.
You should be activated now.
I have misplaced my unlock code. How can I retrieve my registration information?
Click hereand follow the instructions on the page to retrieve your unlock code.
License Enquiries
I am currently using an older version of Outlook and want to upgrade to Outlook 2007 or Outlook 2010. What is the procedure to move the TBYL add-in to another version of Outlook? Will I have to purchase an upgrade?
You do not need to purchase an upgrade. You can upgrade for free.
All you need to do is to download and install the TBYL version for Outlook 2007 or Outlook 2010 and your activation will be picked up automatically.
Link to download the latest version:
http://mcgheepro.com/products/software-tbyl-4outlook-add-in
Can I download the add-in onto more than one computer?
The trial version of the software can be installed on as many computers as you wish. Your permanent unlock code (that you receive after purchasing) is officially licensed for use on one computer. However, we realize that many users have an office computer and a home computer (or a desktop computer and a notebook). We therefore allow the activation of the software on the two computers that the user will be personally using.
Will there be a way to retrieve my Unlock Code if I lose it?
Yes. The registration process will match each e-mail address to a unique Unlock Code. You will be able to e-mail us with the request to retrieve your Unlock Code as long as you use a consistent e-mail address.
I need to reformat my computer. Will my unlock code still work after reformatting.
Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.
To deactivate please follow the steps below:
From Outlook, select the TBYL menu
1. Click About MPS Take Back Your Life! 4Outlook
2. Click the Deactivate button to deactivate
If you are using Outlook 2010, then do the following:
1. From Outlook, select the Add-Ins tab
2. Select TBYL from the menu commands
3. Click About MPS Take Back Your Life! 4Outlook
4. Click the Deactivate button to deactivate
Why can I no longer see the toolbar when using the add-in?
Outlook (unfortunately) with all its different versions and service packs sometimes has problems like this. If you are using Outlook XP/2003 and it has disabled the add-in, start Outlook and reactivate the add-in by doing the following:
- Select Help > About Microsoft Outlook
- Click the Disabled Items button, select MPS Take Back Your Life 4Outlook, and click Enable.
The add-in seems to have disappeared from Outlook. I can no longer see the toolbars in any of the Outlook windows. What should I do?
The most likely reason for this is that Outlook may have accidentally disabled the add-in. Please follow the instructions below to enable TBYL 4Outlook Add-in again.
If you are using Outlook 2010, start Outlook and reactivate by doing the following:
1. On the main menu select File > Options
2. Select the Add-Ins option from the left panel
3. From the Manage drop-down on the bottom of the form select Disabled Items
4. On the form that appears, select the add-in (TBYL) from the list, and click Enable
If you are using Outlook 2007, start Outlook and reactivate by doing the following:
1. On the main menu select Help > Disabled Items
2. Select the add-in from the list, and click Enable.
If you are using Outlook XP/2003, start Outlook and reactivate by doing the following:
1. On the main menu select Help > About Microsoft Outlook
2. Click Disabled Items button, select the add-in from the list, and click Enable.
Click here and follow the instructions on the page to retrieve your unlock code.
I am getting the message below every time I open Outlook.
“Outlook experienced a serious error …..Would you like to disable this add-in? …”
Before you try anything please uninstall the TBYL add-in.
To uninstall:
Ensure Microsoft Outlook and Microsoft Word is closed.
Press Ctrl+Shift+Esc to open Task Manager. Click on the Processes Tab.
End processes with the names OUTLOOK.EXE and WINWORD.EXE
Go to Start -> Control Panel -> Add or Remove Programs
Select MPS TBYL and click Remove.
Remove any synchronizing devices from your computer, for example PDA's
because this can affect the installation process for MPS TBYL.
Ensure that you restart your PC now.
Once restarted, download and install the TBYL add-in
Please click on the link below to download the software:
http://mcgheepro.com/products/software-tbyl-4outlook-add-in
To install:
Ensure Microsoft Outlook and Microsoft Word is closed.
Press Ctrl+Shift+Esc to open Task Manager. Click on the Processes Tab.
End processes with the names OUTLOOK.EXE and WINWORD.EXE
Now install the downloaded version.
Now use the add-in. Please check now if this made any difference.
General Questions
Do I have to know the McGhee methodology to effectively use this add-in product?
This add-in has been specifically designed around McGhee methodologies. Consequently, those who have had exposure to the book or one of our training classes will derive the greatest benefit from it.
Do I have to have this add-in product to effectively use McGhee methodology?
Not at all. McGhee methodologies were effective long before this product was developed. The add-in does, however, provide short cuts and will save the user time.
When will I receive my unlock code after placing the order?
As soon as your order is confirmed, and your credit card is approved, our website sends you an unlock code automatically.
How can I move the copy of an e-mail while sending the e-mail using Send&File, Send&Task or Send&Calendar?
A copy of the e-mail will stay in the Sent Items folder (as long as your settings are correct).
On the “Send&Task” screen below, the “Delete original e-mail...” should not be ticked. If you are saving the e-mail to a folder then “File a Copy of the e-mail” should be selected.
On “Send&Calendar” screen “Delete e-mail after appointment created ...” should not be ticked and...If you are saving the e-mail to a folder then “File a Copy of the e-mail” should be selected.
On “Send&File” screen “File a Copy of the e-mail” should be selected.
TBYL can have these selected by default. Go to the TBYL Setting screen as shown below and make sure that the box circled in Red is left unchecked.
How do I edit the project list, Add, Edit or delete the project from the list?
To edit project list please follow the steps below:
Open Microsoft Outlook
List
On the screen that appears, you will see all your projects listed. Select the project that you need to edit
button
If you are using Outlook 2010, then do the following:
1. From Outlook, select the Add-Ins tab
2. Select TBYL from the menu commands -> choose Project List
3. On the screen that appears, you will see all your projects listed. Select the project that you need to edit
4. Click the Edit... or Delete button to perform the respective tasks. Likewise you can add a project also by clicking the Add... button
I do not want to index certain PST’s. How can I do this?
You can choose not to index certain PST’s in your Outlook. Below are the steps to do this:
Open Microsoft Outlook
Go to TBYL menu -> Click Options
On the Settings screen that appears click the Advanced Setting… tab
On the Advanced Setting… screen, you will see the list of all your PST’s in the box
You can select the second option Selected Stores to choose the PST’s to index
Select the PST’s you want to index and press OK
, then do the following:
From MS Outlook, select the Add-Ins tab.
Select TBYL from the menu commands -> click Options
On the Settings screen that appears click the Advanced Settings… tab.
On the Advanced Settings… screen, you will see the list of all your PST’s in the box.
You can select the second option Selected Stores to choose the PST’s to index.
Select the PST’s you want to index and press OK.
Now TBYL will index only the selected PST’s.
How can I do a Calendar Excel Report to make a report of my appointments?
You can do this by following the steps below:
Open Microsoft Outlook
Go to the menu TBYL -> Select Calendar Excel Report
On the Calendar Report screen that appears, fill in the Start Date from where you want to start making your appointments from and the End Date to where you want to stop making appointments.
Click OK to generate the report
A report will pop up with all your appointments between the selected dates
You can save this calendar excel report to your chosen location.
How does Projects work in TBYL 4Outlook Add-in?
TBYL 4Outlook Add-in has a feature that lets you assign tasks to project.
The current version of the add-in has a very basic implementation for project tracking. It consists of a Project List dropdown on the Task screen. This can be used to assign tasks to projects.
Once you have entered projects for your tasks, you can easily see which tasks relate to which projects.
Advanced users can also use this feature to create customized views of their data to get “project reports”.
NOTE: At this stage the Projects List does not link back to Meaningful Objectives or Supporting Project tasks in anyway.
How to assign a project to a task?
Open a new or an existing task. You will see a standard toolbar for MPS Take Back Your Life! 4Outlook as below:
Select the Project drop-down to see the list of projects available.
Select the project you want to assign this task to. (If the project is not in the list, you can type it in and click Enter to add it to the list.)
Click Save and Close to save the task.
NOTE: If you create a project directly from the list, it is not added as a Supporting Project task to your Outlook. It is only added to the Project List drop-down that you can use to assign projects to tasks.
How to add a new project to the list?
Open Microsoft Outlook
Click the TBYL menu -> choose Project List
The Project List screen will appear. Click Add to add a new project.
Enter the name of your project and click OK.
Your project will now be entered to the Project List.
, then do the following:
From MS Outlook, select the Add-Ins tab.
Select TBYL from the menu commands -> choose Project List
The Project List screen will appear. Click Add to add a new project.
Enter the name of your project and click OK.
Your project will now be entered to the Project List.
NOTE: Projects added in this way are NOT added as a Supporting Project tasks to your Outlook. They are only added to the Project List drop-down that you can use to assign projects to tasks.
How to edit an existing project name to the list (Method 1)?
Open Microsoft Outlook
Click the TBYL menu -> choose Project List
The Project List screen will appear. Select the project you need to edit.
Click Edit… to edit an existing project.
Make the relevant changes to the project and click OK.
, then do the following:
From MS Outlook, select the Add-Ins tab.
Select TBYL from the menu commands -> choose Project List
The Project List screen will appear. Select the project you need to edit.
Click Edit… to edit an existing project.
Make the relevant changes to the project and click OK.
Note: This will NOT change the name of the project on existing tasks.
How to edit an existing project name to the list (Method 2)?
Open Microsoft Outlook
Create a new Supporting Project task (or open an existing Supporting Project task)
Click Add Project on the MPS TBYL! 4Outlook Toolbar/Ribbon. A message will be displayed asking confirmation.
NOTE: Any changes that you make to the Supporting Project Task after carrying out the above will not be made to the Project List. You will need to manually make adjustments to the project as explained in the following sections.
How to delete an existing project?
Open Microsoft Outlook
Click the TBYL menu -> choose Project List
The Project List screen will appear. Select the project you need to delete.
Click Delete to delete an existing project.
On the delete confirmation message, click yes to confirm delete.
, then do the following:
From MS Outlook, select the Add-Ins tab.
Select TBYL from the menu commands -> choose Project List
The Project List screen will appear. Select the project you need to delete.
Click Delete to delete an existing project.
On the delete confirmation message, click yes to confirm delete.
Note: This will only remove the project from the list for future tasks. It will NOT affect any existing tasks.
How to add the Project field to views in Outlook?
You may find it useful to add the Project field to views in Outlook. This makes it easy report, group and sort by Projects. The following example illustrates how to do this:
View your Task List in Microsoft Outlook.
Right click over any of the field names (e.g. Subject) and click Field Chooser (The Field Chooser pop-up window will be displayed)
Select User Defined Properties from the drop-down and the top of the Field Chooser window.
Drag and Drop the Project field from the Field Chooser window to where you want it to appear on the Task List.
My question has not been answered in this list. How do I request additional assistance?
Additional software support is available through customersupport@mcgheepro.com or via http://tbyl.standss.com.