Customized E-Mail Protocol

Using e-mail effectively is critical to sustaining productivity. An e-mail protocol customized to the specific requirements of an organization will enhance productivity by promoting: 

• Clarity - Have every e-mail communicate a clear and meaningful message with required next steps stated succinctly and specifically with agreed upon response times
• Consistency - Staff members learn e-mail techniques to process large volumes of e-mail more effectively and reduce the volume sent and received
• Cost efficiency - Protocols extend the value of individual and group productivity training throughout the company without adding substantial expense

We begin by identifying a project sponsor and conducting interviews to determine the communication culture, objectives, roles, and IT requirements of each work team. We then use this data to create a customized e-mail protocol document that can be adapted to meet a client's specific branding guidelines. The final protocol document is formatted into an attractive tri-fold or electronic brochure.

As part of the program, we provide coaching to the team leaders responsible for formally distributing and training the protocol. Internal champions lead the effort by delivering PowerPoint® presentations within the company. We establish guidelines for encouraging and promoting ongoing utilization of the protocol. Reinforced use of the protocol is critical for sustaining an e-mail culture long term.

Download the complete overview (pdf)